Return and Refund Policy

1. Shipping Policy

Processing Time

Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods & Delivery

We currently ship within the United States only.
Delivery times vary based on location and selected shipping method. Standard delivery usually takes 3–7 business days.
Once your order ships, you will receive a confirmation email with tracking information.

Shipping Delays

While we do our best to deliver on time, SoBe Sugar is not responsible for delays caused by:
- Shipping carriers
- Weather conditions
- Incorrect addresses provided by customers
- Other factors outside our control

Risk of Loss

All items purchased are made pursuant to a shipment contract.
Risk of loss passes to you once the product is delivered to the shipping carrier.

2. Refund Policy

All Sales Final

Due to the perishable nature of candy, all sales are final.
We do not accept returns or exchanges once products have been shipped.

Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, please contact us within 7 days of delivery at support@sobesugar.com.
Please include your order number and photos of the product/package.
We may offer a replacement or store credit on a case-by-case basis.

3. Order Changes & Cancellations

Orders can only be canceled or changed if they have not yet been processed or shipped.
Please contact us immediately at support@sobesugar.com if you need to request a change.

4. Contact Us

If you have any questions about our Refund & Shipping Policy, please contact us:

SoBe Sugar
Email: support@sobesugar.com
Website: https://sobesugar.com
Location: Florida, United States